Taking risks may be the next step your dispensary needs to find success. 

WHAT HAPPENS TO BUSINESSES THAT DON’T INVEST IN TECHNOLOGY?

Many companies don’t like to take risks because they fear the repercussions. Staying inside your comfort zone, however, will never help your company reach its long-term goals. 

One such risk: investing in technology to improve operations

One such risk: investing in technology to improve operations. CEOs are hesitant to invest in technology because of the potential to lose money from expensive automated services and products.  

The cannabis industry is becoming more technologically advanced every day, and companies need tech to get a head start and stand out from their competitors.

Businesses that fall behind inadvertently make purchasing their products more difficult for their customers. Here’s why old-school businesses are failing without technological advancements. 

Slow time to order is unfavorable 

No one likes to wait. Your customers are no exception. Businesses with slow service and few employees often have frustratingly long lines. Automated technology such as self-ordering kiosks completely eliminate these lines by quickly taking customer’s orders, improving traffic flow for the busines and thereby making customers happy. 

Employees are overwhelmed during rush times

Many employees quickly become overwhelmed with customer service. For busy companies with long hours, employees often become tired of completing the same tasks repeatedly for each customer, leading to mistakes and an overall unpleasant work environment. Investing in technology that does this repetitive work gives employees more time to do work that is productive and purposeful. This will expand your employees’ horizons, making them try new things and think more creatively to best serve your customers.  

Unsafe environment 

Living through a global pandemic has proved challenging for businesses that serve the public. Many customers no longer want to talk face-to-face with another person and risk contracting COVID-19. Businesses that haven’t changed how they function are likely to fail because they haven’t taken the proper precautions to make their customers feel safe.  

The old-school customer service model is no longer viable in the world of COVID-19, and small businesses are likely to come crashing down if they don’t begin investing in technology that creates a safe environment. 

Takeaways 

It’s time for businesses to start looking to the future of customer service. No longer can customers crowd inside a building waiting in a long line to speak to an employee. Investing in technology is a risk, but it will save businesses across the country. It’s time to step out of your comfort zone and embrace the future. 

Conclusion

Risk-taking may be the next step your company needs to bridge the gap to success. An example of a type of risk companies take is investing in technology to run their operations. CEOs are hesitant in investing in technology because of the fear of losing money from expensive automated services and products. Businesses that resist investment in technology make purchasing their products more difficult in a growing technological world. Here’s why old-school businesses are failing without technological advancements. 

About Paywana

Paywana provides self-ordering kiosks run by our proprietary to Cannabis and CBD dispensaries to reduce labor costs and increase profits, We offer everything needed to efficiently operate and manage your dispensary including interactive kiosk software, Cannabis, and CBD friendly payment processing solutions. Visit Paywana.com for more information.